Discover how our 95.5% success rate in transitional claims reduces your costs while improving injured workers' lives
The transitional return-to-work field is a bit like baseball: the player with the highest batting average is most likely to produce a win for you. That’s why we’re excited to announce our 95.5% success rate to date in 2017 – and talk about how we hit that percentage. As well as share what clients who’ve switched to Workfinders USA have revealed on lessons learned relating to choosing the right transitional RTW vendor.
On that note, before we take you through best practices with important advantages for carriers, employers, and injured workers, we urge you to download, “5 Mistakes to Avoid When Choosing a Transitional RTW Vendor
Cost avoidance on your transitional claims.
The Workfinders USA 95.5% success rate translates directly into lower claims costs. We quickly get injured workers off the couch and moving until they’re ready to return to pre-injury jobs.
When transitional files aren’t handled promptly, workers’ compensation premiums are more likely to rise. And on transitional cases, when injured workers are needlessly sidelined for extended periods and aren’t placed in modified or light-duty positions with not-for-profits, their cases become more likely to go from transitional to permanently restricted. Workfinders USA enables you to save money and avoid high exposure.
What best practices in customer service on
transitional claims look like.
Let’s get right into best practices in transitional claims. Workfinders USA gives you a single point of contact, to eliminate repetition, frustration, and wasted time. When we receive a referral, we confirm within 2-4 hours. And when you send us an email, we follow that same timeframe. We also follow up with not-for-profits same-day as placements and report results back to you immediately.
We stay in touch with the not-for-profit each week, to ensure things are going well. And the Workfinders USA team documents every interaction. Plus, we send time cards and reports to you each week until the placement is complete or terminated. You’re never left wondering what’s going on with your claims.
Another best practice: Aggressive placement sourcing.
At Workfinders USA, we cold-call not-for-profits and speak directly with hiring managers to find available transitional roles, ensure they’re suitable (given your employee’s restrictions), and avoid miscommunication. We never leave key information regarding restrictions and skill sets unaddressed. By taking time to understand your injured employee, Workfinders USA is able to be a strong advocate.
Average Workfinders USA turnaround from date of referral is 3 days in metro areas and 5 days in rural areas. What’s more, instead of relying on the “usual suspect” in a given area for transitional placements, we send your injured workers to a variety of not-for-profits. This means one location never becomes a hub for injured workers.
Best practices in fees for transitional placements.
Workfinders USA charges a simple one-time fee that includes everything (timekeeping, mailing costs – the works). So you know what to expect. We bill for each transitional placement when an injured worker is placed. In the unlikely event the placement does not pan out to no fault of your employee, we'll find another placement at no charge. One more piece of good news on fees: carriers and employers who’ve switched to Workfinders USA have said we charge at least 15% less than our top competitor.
Doing right by your injured workers.
Recovery time at home is often essential, but there comes a time to get back to work in a modified or light-duty position before returning to one’s pre-injury position. We take the time to understand each injured worker’s prior position (including skills required), languages
As a result, workers often tell us how fulfilling they found their volunteer experience. In some cases, it reignites a person’s sense of purpose. Transitional positions with not-for-profits keep injured workers on a daily work schedule – and keep their confidence up. It may accelerate the healing process.
How all this benefits your brand.
Unlike competitors that send injured workers to the same location when they get a transitional file, we spread your employees around your community. Placing injured workers in transitional positions they find fulfilling in a range of worthwhile not-for-profits generates abundant goodwill for your brand. Your employees enjoy working at the not-for-profit and the not-for-profit enjoys having them. People notice the good you’re doing in their community. That makes them more likely to become customers.
Complete this form to download, “5 Mistakes to Avoid
When Choosing a Transitional RTW Vendor.”
Get this easy-to-digest PDF with mistakes carriers and employers who’ve switched to Workfinders USA have shared with us to help you choose the right transitional RTW vendor. Complete the form to instantly download this complimentary PDF.
Learn about our Permanently Restricted Return-to-Work program for State-specific workers' compensation claims, or our Return-to-Work program for Maritime claims